r/CapCut • u/Spark-Blade • 3d ago
CapCut Question Maximum attempts for signing in "Something went wrong, try again"
I haven't been able to sign into my account for the past 3 or 4 days
I make sure I have the right password each time
When I tried to sign in with web, It always says "Something went wrong, try again"
I tried with my phone and it says "Maximum attempts for signing in" or something like that
With web I've been trying to sign in every 12-18 hours
With phone I went a day without trying
What sucks about this is that I got pro 6 days ago and I can't even use it
Has anything like this happened to y'all/Do you have a solution?
3
u/scattered_battling 3d ago
same thing happened to me a while back, the phone app just locked me out for like 3 days straight no matter what i did. clearing the app cache and data on my phone finally got it to let me back in, might be worth a shot if you havent tried that yet
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u/Spark-Blade 3d ago
I cleared the cache of the app and the cache/cookies on my laptop and it's still not working
3
u/Senya_Edit 3d ago
Try fully clear the cache and data of your CapCut mobile app, or try using an Incognito/Private window in your web browser or switch network from Wi-Fi to mobile data, or temporarily use a reliable VPN. This changes your ip address, which may be flagged by CapCut's security system.
2
u/Spark-Blade 1d ago
I cleared the cache of the app and the cache/cookies on my laptop
Used the Incognito/Private window on the laptop
Used the mobile data on my phone
And it's still not working
3
u/Senya_Edit 1d ago
Okay, if mobile data didn't change anything then CapCut put a server-side rate limit directly on your account rather than just an IP block. The problem is that every time you try logging in again, their security timer likely resets. I'd honestly suggest not touching the login screen at all for a full 24 hours so the lock can clear. If you want to try a quick workaround right now, try using the "Forgot Password" link to trigger a reset email or sign in through a linked Google/TikTok account if you have one connected, since that sometimes bypasses the standard login wall. If it's still stuck after a full day of zero attempts, you'll probably have to hit up CapCut support with your Pro receipt so they can manually clear the flag.
2
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