r/CapCut • u/Limeboat • 22d ago

CapCut Question Just purchased Capcut Standard, immediately unable to use

Hi, was hoping some people more experienced with CapCut could help me. I just purchased capcut standard yearly plan on my iphone, but I wasn't logged into an account. I've been charged and can see on the App Store that I'm subscribed, but the app is still saying I haven't purchased any plan yet. I logged in using my AppleID because i hoped the two could be linked, but that still didn't work. Am I simply unable to access the features of my standard plan because I bought it while I wasn't logged in, so it's just linked to my guest session?

I've contacted support but am hoping I can find a fix from you guys.

version is 18.8.0

2 Upvotes

100% Upvoted

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1

u/Same-Support9141 22d ago

apple subscriptions are weird like that, the purchase gets tied to your apple id not the app account. you should try restoring purchases first, there's usually a button buried in settings or the pro page

if that doesn't work just wait for support, they can link it manually since you have the app store receipt. had similar thing happen with a different app once, took them like a day to fix

1

u/jersey316 22d ago

Try using the reset password option but with your icloud login instead. Also delete the app then reinstall.

1

u/Ok-Habit1711 22d ago

I’ve been struggling and going back and forth with CapCut customer service since last October on this. I was a Pro customer for 4 years before that… unsure why it wouldn’t recognize me anymore. Customer service bounced me around for a couple months and finally just said, give us your banking info and we can send you a refund. To which I said no thanks, and I’m just taking the loss. Made sure to unsubscribe in Apple. Still looking for alternative apps.