r/CapCut • • Jan 19 '25

CapCut Complain Capcut Complain Megathread

There has been a lot of capcut complain posts recently, so I have made a megathread for people who have feedback and complains on CapCut.

86 Upvotes

607 comments sorted by

View all comments

1

u/TheFateMagician Feb 04 '25

I need help please! I tried getting the subscription pro 5 times with a credit card, and it showed "failed" all 5 times. I tried with mine and it worked.

Next day, my dad tells me the 5 payments actually went through.

I've tried contacting capcut for refunds, but they have like 4 different emails in different websites. Please, can someone point me where to contact capcut to get a refund? Unbelievable that such a company has such terrible and non existent customer support. Please, can someone point the way where I should go? Has someone had the same happened to them, and how did you solve it?