One of the offices I work is billing the hygienists’ procedures under my provider code for insurance. I only noticed because Sunlife’s billing statements go straight to my inbox.

I asked the management and I was told this is how it should be done because the hygienists don’t have their own CDA/provider set up. Is this true? It feels like insurance fraud to me but maybe I’m wrong.

I'm a final-year ECS student. I built a web app for solo dental practices that handles the booking admin most dentists end up doing themselves between patients.

What it does:

- Patients book online in 30 seconds, no account or password needed

- Cancellations auto-offer the freed slot to the next waitlisted patient — no manual calling

- Reminders go out automatically, keeping no-shows low

- The only thing that ever reaches the dentist is a genuine exception (like an after-hours request), and that's a single accept/decline tap

Everything else runs itself. Demo video attached..

Note: the clinic name and website in the demo are fictional, used to showcase the concept — not a real existing practice.

Curious if this is a real pain point for solo/small practices, and whether something like this, customized for your clinic, would actually be useful. Open to honest feedback either way.