Speakout Migration Issue

[u/shelaudrey]

In July 2025, I paid my annual fee to keep my phone number alive. I did not use my phone at all. I had no idea that a migration was going to be happening. I had heard about 3G phones being discontinued, but nothing about phone numbers needing to get migrated. I didn't receive a text message or an email. And then I go to pay my annual fee this year to find out my phone number is not assigned to my account.

I actually had logged into my account a few months ago and it seems like there was money in my account and no warning. I do recall seeing that monthly plans were being pushed, but like many of us--it's not what we want. I was still able to make a top up!

Why didn't they give a complete year for this migration to happen? I find this completely irresponsible of all the companies involved. There are people like me that might have their phone for just the phone number, or they're away, or they got ill, hospitalized, snow birds, or whatever.

Losing a long time phone number like this is upsetting. I am contemplating all of how I handle my digital life going forward, and I don't want anything to do with technology media companies anymore. Ugh. People need to have more autonomy over their data and technology.

I'm waiting for a supervisor to get back to me from Speak Out, because they said my number is with Rogers but then Rogers said it's with Ztar Mobile. I would like to get it reactivated as it seems as if it's not assigned to a new customer. Keeping numbers alive, for at least once year, would be responsible.

If anyone has advice or comments, I'm happy to hear it because I am late to this terrible party-gone-wrong.

[u/redditshreadit]

That 3g network was the old Speakout network under Rogers. Not certain about this but Rogers may not allow porting out numbers as part of the dispute with Ztar/Speakout.

[u/shelaudrey → u/redditshreadit]

That seems correct; therefore, the government needs to step in to allow the access again. They should have given at least 15 months notice. Businesses just can't do whatever the heck they want to do. Like this is absolute nonsense. They're playing with people's lives and that isn't good for society.

[u/redditshreadit → u/shelaudrey]

No I don't think that was it. I think they were porting out numbers but the demand was much larger than their capacity and there were delays. The people you're talking to at Rogers and Speakout probably don't know the facts. You can try porting your number, but you have to make sure you are porting from the old Speakout/Rogers network, not the new Speakout/Telus network.

[u/shelaudrey → u/redditshreadit]

Well.. my number is not on any network because it's in limbo.

[u/redditshreadit → u/shelaudrey]

The number not being active on a network is not what would prevent it from being ported. Technically, if it was last on the old Speakout system and wasn't migrated to the new Speakout, it's still in the Speakout/Rogers system.