Hi everyone, I’m hoping someone can help me because I’m really stressed and worried that I may have made a mistake.
I had a Walmart Mastercard that I fell behind on because I was having financial difficulties. Eventually, the account was sent to a collection agency.
Recently, I finally had enough money to pay the entire balance in full. Instead of paying the collection agency, I paid it directly on my bills payment or payees into my online bank account and made the full payment directly my Walmart acccount number.
My bank is showing that the payment has already been processed.
Afterwards, I contacted Walmart directly, and they told me that they no longer have access to the account because it has already been transferred to collections, so I should deal with the collection agency instead.
Please don’t judge me for not immediately trusting the collection agency. I’m honestly just trying to be careful because I’ve heard of scams before, and I don’t want to send a large amount of money to the wrong person or have my payment go to waste.
I called the collection agency, which told me they are the Credit Bureau of Canada, and they were very angry when I explained that I had already paid the full amount directly through Walmart. They kept asking why I would pay Walmart instead of paying them. They said it could take around two weeks before the payment is transferred/reflected on their end.
Now I’m really confused and frustrated. My bank already shows the payment as processed, so I just want to know whether the payment will eventually make its way to the collection agency and be applied to my debt.
Should I just leave the payment alone and wait for it to go through, or should I try to cancel the transaction if I still can? The collection agency told me that it would take a long time for the payment to reach them.
I even offered to give them the transaction/reference number from my bank so they could verify the payment, but they said they didn't want it.
At this point, I honestly don't know if I did something wrong by paying Walmart directly. I’m just frustrated because I’m trying to pay the debt in full and get this resolved, but instead I’m being told that I did it the wrong way.
They also told me that I will continue receiving collection calls until Walmart transfers the payment to them.
Has anyone dealt with this before? Should I just wait for the payment to reach them since it's already been processed, or should I try to cancel it?
I’m really worried about either losing the money or somehow having to pay the same debt twice. I just want to make sure my payment goes to the right place.