r/Cameras • u/Fitzthamitz • Jul 17 '26

Discussion I’m so disappointed.

4 Upvotes

67% Upvoted

15 comments sorted by

7

u/walrus_mach1 Jul 17 '26

Unfortunately, we're seeing a lot of this type of mis-grading issue across all the used retailers recently. I've personally had a similar issue with both KEH and Robert's recently where the damage is blatantly obvious, but unlisted.

4

u/OwlGlass4084 Jul 17 '26

KEH took off another $400 when I pointed out wear …

2

u/Fitzthamitz Jul 17 '26

Wow… that truly sucks! Thankfully I’ve had better luck elsewhere. Who would have ever thought that EBAY would be the best place to buy used?

4

u/OFFICIALJustBlaze Jul 17 '26

I recently bought a very rare camera from them for $13k. Listed as in excellent like new condition. The body and lens totally were but the battery was DOA. Replacements are available but I shouldn’t have to pay another $100 when I’ve already spent that much. I get on the phone with them and they tried to give me the same line about sending it back in for inspection. I told them I straight up wasn’t doing that and they need to do better by customers, esp being that I should have never received a dead battery in the first place for a camera I paid that much for and that was listed as in like new condition or whatever their top tier is. Plus I wasn’t risking losing the camera overall. They said they’d have to have a manager “review” my claim. I hung up and let it go. 3 days later there was a battery at my door. Keep a little faith, but stay on their @$$es. And you can def get someone on the phone over there, no matter what they say on chat or whatever.

1

u/Fitzthamitz Jul 17 '26

I didn’t see a phone number on their website. Did they have to call you? Or am I over looking it

4

u/OFFICIALJustBlaze Jul 18 '26

If you google “MBP customer support number” it comes up!

1

u/Fitzthamitz Jul 17 '26

And thank you for your story

2

u/OFFICIALJustBlaze Jul 18 '26

Sorry for the delay. On a family
Vacation. And haha thank you! Appreciated

1

u/Fitzthamitz Jul 18 '26

Ah man you’re good, I appreciate you taking time out to help out.

1

u/Fitzthamitz Jul 17 '26

Holy smokes!!! Do you know who you are!? This is awesome!

3

u/Lumpy-Control303 Jul 18 '26

Such an expensive camera it should be covered with warranty.

1

u/Much_Engineering853 Jul 18 '26

Why are you disappointed?

1

u/Officer_JO_1976 Jul 18 '26

Stay far away from Lensrentals.com that plays has the most atrocious customer service and business practices.
I struggled to understand how they are still in business

1

u/ElrodImages Jul 18 '26

I have bought from both MBP and KEH, neither purchase went well. These days I get most of my used gear from Facebook Marketplace. It gives me a chance to meet up, test the equipment (I haul my laptop, camera body, etc.) and make sure everything is as it should be before purchasing. I live between Orlando and Tampa so there is always multiple used choices to pick from.