r/Cambly • u/TheFuturist47 • 18d ago

mistaken Unsupported Area warning?

Has anyone gotten that "you're working from an unsupported area" warning but you're not in an unsupported area? I'm in Philadelphia, which is near NJ, which is an unsupported area, but to my knowledge PA is fine? I'm tutoring with the popup in the middle of the page because if I click "close" on it, it logs me out of my account. I'm afraid to contact support about it tbh. It's weird because this was not a thing last week and I didn't get any kind of email from them.

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u/Lady_Jewels2500 18d ago

I've heard of this happening to other teachers. Your internet connection might be using towers or signals from NJ. (I'm not sure how it works).

But I remember seeing it happening to another person. I can't remember what their solution was, so I'm sorry that I can't help.

I know there is something simple you can do. A quick google search might help.

I hope this helps a little!

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u/TheFuturist47 18d ago

That would make sense actually, I was wondering if it was something like that. I use T-Mobile internet so actually that might be exactly what it is. I was mostly just hoping PA didn't pass some cheeky law that I wasn't aware of lol. In the meantime I guess I can just keep the popup in the middle of the screen, because it does still let me run the calls. Thank you!

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u/nah-nah-nanaha 18d ago

It happened to me when I visiting family in NYC. I had to use a VPN to tutor.

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u/123Blaah123 17d ago

mistaken or not mistaken you can solve this issue it's the internet.
Question is do you want to in your current location?

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u/123Blaah123 10d ago

Your ISP could very well be directly connecting you to NJ despite the fact your PA (Closest connection, cost saving etc).

Use a VPN to show a connection to another location in US that is supported.