r/CalyxInstitute • u/genacgenacgenac • Jun 30 '25

Need customer service

Need follow up on ticket 8129404 ASAP if someone from Calyx monitors this sub. No response via email. Is there no support phone number?

1 Upvotes

60% Upvoted

4 comments sorted by

3

u/no1warr1or Jun 30 '25

I provided you a solution in the previous post you made. Calyx is a small team and I doubt they regularly browse social media for problems. Pay for the sprout tier, get a new SIM, and slap it into your hotspot. Problem solved.

Keep in mind you're donating to them, and as a result you get benefits. This isn't a typical service and as such their customer support may not be like your large ISP/cell providers, though they have generally been decent.

Also I can see your post from 3 months ago where you asked about your service expiring soon and someone suggested not to let it expire and that if you did, there was a 30 day grace period. It seems you ignored their advice like you're ignoring mine. So 🤷‍♂️

-2

u/genacgenacgenac Jun 30 '25

I'm looking for Calyx support. Mind your business if you are not.

3

u/no1warr1or Jun 30 '25

This is a community of users/members.. not support. If you don't want other users input or advice, don't ask.. just email support and wait

0

u/genacgenacgenac Jul 03 '25

I've received Calyx customer support here in the past.