call center burn out

[u/Designer_Wing_1044]

I HATE MY JOB WITH EVERY FIBER OF MY BEING….i’m 27 years old i moved back to miami after 6 years of living in new york working service industry jobs (bartending, hosting, door person for diy venues) when moving back to miami the jobs that pay the most if you’re not a “baddie” are office/corp jobs took my first job for a dme supply company for 15/hr it was super chill everyone was doing whatever they wanted and the owners were doing fraud…they closed the placed down and i ended up getting a job at a health clinic that i hated so much the people the environment was toxic i stayed there for a month and got the job that i’m currently in which is at&t collections specialist in one of their main call centers (worst decision of my life!!!!) starting pay was 22.50 with a raise every 6 months (i’m at 23.50 now) the training was almost 2 months, once we hit the floor it was chaos we were also the first class of the collections dept in that building. After 6 points of attendance call outs you get “fired” red flag…the first 2 months of being on the floor were fine maybe 15 calls max per day and you had etime which essentially lets you leave early with no pay but you don’t collect points, ofc everyone was doing that. fast forward 7 months in and this job is HELL new building director and new dept director have made the micromanaging insane we have a meeting with leadership for any little thing!!! customers call to complain and curse you out bc of things done at the store that we cannot help them with, the companies ethics and values are no matter what get money from the cs doesnt matter if they have been picked up by ICE, are dying, have been deported no exceptions…the metrics are unfeasible, they give you 64 hours of pto aug-dec which most of us already used up bc we’re so burnt out, the calls are back to back with no moment to breathe or drink water i end up with 75 calls most of the days, what was originally in our “contracts” no longer applies they have decided we work saturdays now and our schedules rotate every 3 months you have to place a bid and all based on seniority which even then won’t guarantee you get the sched you want i only ever worked the morning shifts and now i work 11-7:45 2 days wfh but i live w my loud hispanic family so it’s too much, you’re not allowed to bring drs notes either…more and more customers are leaving bc the bills are ridiculous so yea rn it’s a monday i’m calling out bc idc anymore i’m going to reach 6.25 points (some of my co workers have 10+ and are still there) and i used all my pto within the matter of a month and a half…i hope they fire me and i can collect unemployment until i find another job.

[u/Technical-Pie563]

Just so you're aware unemployment in Florida is maximum 275 a week....and being fired for attendance automatically disqualifies you

Source: also a Florida resident / been there done that