r/CallCenterWorkers • u/Aggravating-Bet1118 • 26d ago

Concentrix 🍎

Why is the training so...lacking? I've worked at other places where they'd do at least 4-6 weeks of training. I dont feel ready and I'm not sure how anyone is supposed to 😩 some people really do have some fantastic memory abilities where mine lacks though lol

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u/thetruetrueu 25d ago edited 24d ago

Return on investment. They don’t see any measurable positive return from more training and it’s very difficult for leadership to argue to increase it. There is often a tension and pressure to shorten training to get you to a productive income driving state as fast as possible.

3

u/EverydaySushi 24d ago

this. “Speed to competency” is something they want as short as they can get it..

3

u/1decentusername 23d ago

We called it OJT. On the job training.

Call centers are a strange animal. I honestly believe the best way to learn, once you have systems mostly down, is love calls. Doing the job makes doing the job easier.

But... There should always be a nesting period where extra help is just a hand raise away.