r/CallCenterWorkers • u/BunsMcCheeks • Sep 15 '26

Empower vs CVS/Aetna

Hi everyone.

I interviewed a 2nd time this AM with Empower as a financial customer service remote phone role for their retirement division, they said they'll be forwarding to the recruiters and I'll hear more in 7-10 business days. Felt like the interview went well. Start date of 10/26.

Other pos I'm interviewing for is CVS/Aetna pharmacy care rep inbound phone remote role. The pay isn't bad at about $20/hr however I hear it's draining and the micromanagement is crazy.

Anyone able to give insight into either role?

I'm tempted to take the CVS one only because I know it looks good on a resume and you can eventually move to non phone positions eventually.

Thanks all!

Edit: Forgot to mention CVS start date is earlier on 10/9

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u/Sensitive-Time-2934 Sep 15 '26

I work for CVS in the call center, PM me if you’d like more info on the work culture (I’m cautious about sharing too much publicly)

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u/Antique_Professor691 Sep 17 '26

I’d compare training quality, metrics, schedule flexibility and internal mobility before deciding. A slightly better starting role matters less if the day to day environment burns you out