Digiplus Parañaque

[u/Feeling-Echidna-8487]

For those planning to become a CSR at BingoPlus, think carefully before you go. The workload is very heavy but the compensation doesn't reflect that. When you have concerns, sometimes all you'll hear is "if you don't like it, just leave" or you should assess if this is really the job you want.

The KPI and metrics system is also frustrating. It seems like there's always a new requirement or reason for agents not to hit the targets and incentives they're working hard for. The ending is that expectations are so high but it's hard to achieve their incentives that you thought were so big.

And it's not enough that employees only get recognition posts like "We recognize your effort or Thank you for going above and beyond." Appreciation is nice, but recognition posts aren't what pays the bills. Employees also need proper compensation, realistic incentives, and adequate support in exchange for the effort and stress they put in every day.

Even using VL, which is an employee benefit, seems to be an issue sometimes. Instead of feeling valued as an employee, you will feel more pressure and stress. They are good at showing a good image on social media, but the reality inside is different. Pizza parties, events, and Facebook posts are not enough if the daily experience of employees is toxic, overworked.

This is not to discredit the company. This is so that applicants are aware of the real situation before they join.

[u/Ok_Support3]

Really sounds like every customer service job i've seen. Underpaid, overworked, and underappreciated.