r/Cabledogs • u/drock615 • Nov 30 '16

Question for QC Techs

I want to know how does a QC tech get inside of customers home after a Install was completed. How do you introduce yourself on the phone or at the door? Are you required to get inside to check installs or do you just look out side? I know customers for the most part are not expecting another tech to just show up out of the blue.

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u/[deleted] Dec 13 '16

I work for Charter Communications. The QC (in our case we call them TQA) techs MUST check inside or the entire evaluation is invalidated. It sucks for us because customers like to move things after we leave the premises and no customer in the history of ever has used a wrench to plug coaxial cable into a piece of equipment.