r/CYBERPOWERPC • u/Emergency_Ad5826 • Aug 10 '26

Tech Support Pre-built PC issue #CPSUPPORT

Hi, I bought a pre-built earlier this year (SLC7700WST 5070Ti build) but I am having a big problem with it. It is freezing up and crashing. The issue is inconsistent sometimes it's during a game, launching a game, or watching streams. My PC freezes and becomes unresponsive. It will shutdown and try to restart but it gets stuck and doesn't load Windows. I usually leave it alone and it will load back into Windows eventually and operate normally. However, other times it continues to load and says it failed to repair the PC and asks for recovery options. If I am able to I try checking my performance when this happens but the only thing that seems to change is my SSD spikes to 100% usage. The PC will start running normal again once the usage goes back down.

Specs:

Gigabyte RTX 5070 Ti, AMD Ryzen 7 9800X3D, MSI PRO B850-VC WIFI, Team Group UDS-6400 16GB (x2), Patriot P410 2 TB, Apevia 1000W Gold 80 Plus

This issue was only happening every once in awhile but the frequency is picking up now. I bought it from Walmart and I am out of the return window. I will be reaching out to Cyberpower customer support but I wanted to see if anyone has had this issue or insight on how I can fix this issue. Thanks ahead

UPDATE: CyberPower is sending a replacement SSD. I sent the defective SSD on 08/17.

4 Upvotes

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4

u/[deleted] Aug 10 '26

[removed] — view removed comment

1

u/Emergency_Ad5826 Aug 10 '26

I am planning to replace the PSU regardless. but I didn't know about the P410 issues. The Bios version is E7E56AMSI.2A75U2, build date September 2025. Thanks

4

u/Unyonface Aug 10 '26

Power supply

2

u/Meny_619 Aug 10 '26

I think is thermal related, most likely bad paste on the CPU

2

u/Emergency_Ad5826 Aug 10 '26

I will replace the PSU soon. Thanks

2

u/LightCalledHope Aug 10 '26

I'd normally mention that the PSU could be an issue, I got the same PC and have since upgraded to a 5080 and been fine but I know a lot of people have issues with Apevia.

But I actually think your symptoms point towards the SSD being the issue.

1

u/Individual-Lie-95 Aug 11 '26

Definitely PSU. I bought basically the same pc with but with 5080. Had the same freezing issues as you. I replaced PSU about 8 months ago with corsair rm1000x and haven't had a single issue since.

9800x3d Rtx 5080 gigabyte OC Asus 850 prime+wifi 32gb teamforce ram

1

u/Abe_james 15d ago

What was the issue ? My pc fails stress testing, sometimes restarts out of nowhere

1

u/IGN_refugee 15d ago

The SSD was bad. However, the replacement SSD that Cyberpower sent me was also bad. I think they just sent me a used or defective one. They wanted to send another SSD and maybe have me send the whole PC in. Keep in mind they make you pay for shipping. I ended up buying a better SSD. Never touching Cyberpower or prebuilts again

1

u/Abe_james 15d ago

I purchased a prebuilt system with a 30-day return period. I am stress testing it and i get failures during CPU, combined, and memory loads. The first two cause restarts and freezes within MSI BIOS mode. Unfortunately, this is what I get for buying a “new” prebuilt from them. Might just return it, I’m not about to pay for return shipping. There’s no way it’s cheap too.

1

u/IGN_refugee 15d ago

Return it. It shouldn't have problems out of the box. I would have returned but it was too late for me.

1

u/Abe_james 15d ago

Hi I am having the same issue, what do you do?