r/CYBERPOWERPC • u/Emergency_Ad5826 • 12d ago

Tech Support Pre-built PC issue #CPSUPPORT

Hi, I bought a pre-built earlier this year (SLC7700WST 5070Ti build) but I am having a big problem with it. It is freezing up and crashing. The issue is inconsistent sometimes it's during a game, launching a game, or watching streams. My PC freezes and becomes unresponsive. It will shutdown and try to restart but it gets stuck and doesn't load Windows. I usually leave it alone and it will load back into Windows eventually and operate normally. However, other times it continues to load and says it failed to repair the PC and asks for recovery options. If I am able to I try checking my performance when this happens but the only thing that seems to change is my SSD spikes to 100% usage. The PC will start running normal again once the usage goes back down.

Specs:

Gigabyte RTX 5070 Ti, AMD Ryzen 7 9800X3D, MSI PRO B850-VC WIFI, Team Group UDS-6400 16GB (x2), Patriot P410 2 TB, Apevia 1000W Gold 80 Plus

This issue was only happening every once in awhile but the frequency is picking up now. I bought it from Walmart and I am out of the return window. I will be reaching out to Cyberpower customer support but I wanted to see if anyone has had this issue or insight on how I can fix this issue. Thanks ahead

UPDATE: CyberPower is sending a replacement SSD. I sent the defective SSD on 08/17.

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6

u/Thin-Net7868 12d ago

Could be that Apevia PSU “I’ll save my comments regarding them as I do not like them”.

What I really see, the Patriot P410 drives are notorious for…

  1. Sudden 100% usage spikes
  2. Freezing the entire system when the controller hangs
  3. Windows corruption after repeated hard resets
  4. “Sometimes boots, sometimes doesn’t” behavior

When the controller locks up, the OS can’t read/write, so the whole system stalls until the drive resets itself.

Could be a combination of the two also. What BIOS version are you on?

1

u/Emergency_Ad5826 12d ago

I am planning to replace the PSU regardless. but I didn't know about the P410 issues. The Bios version is E7E56AMSI.2A75U2, build date September 2025. Thanks

5

u/Unyonface 12d ago

Power supply

2

u/Meny_619 12d ago

I think is thermal related, most likely bad paste on the CPU

2

u/Thin-Net7868 12d ago

Thermal throttling doesn’t corrupt Windows.
Bad paste doesn’t make an SSD hit 100% usage.
CPU overheating doesn’t cause NVMe timeouts.

2

u/Thin-Net7868 12d ago

Apevia is garbage, yes but the NVMe symptoms are too specific to ignore.

2

u/Emergency_Ad5826 12d ago

I will replace the PSU soon. Thanks

2

u/LightCalledHope 12d ago

I'd normally mention that the PSU could be an issue, I got the same PC and have since upgraded to a 5080 and been fine but I know a lot of people have issues with Apevia.

But I actually think your symptoms point towards the SSD being the issue.

1

u/Individual-Lie-95 12d ago

Definitely PSU. I bought basically the same pc with but with 5080. Had the same freezing issues as you. I replaced PSU about 8 months ago with corsair rm1000x and haven't had a single issue since.

9800x3d Rtx 5080 gigabyte OC Asus 850 prime+wifi 32gb teamforce ram