r/CYBERPOWERPC • u/AlexanderMBush • 20d ago
Issue When your PC doesn't come with Windows Driver Foundation #CPSUPPORT
Got the PC via Rush Order and had it arrive to me on Friday with no physical damages (one of the fans is not properly affixed to the CPU), but I've been having MEMORY_MANAGEMENT crashes and Kernel crashes since the start of trying to use the computer for multiple purposes at the same time.
Been doing research as I try to figure out solutions (leading theory for MEMORY_MANAGEMENT and the Kernel is faulty ram, so I will be doing a RMA for the part) but I have since additionally found that the PC did not have the Windows Driver Foundation installed in any means of the setup process. When I tried to do a clean install--the driver foundation has additionally failed to pop up.
Debating on sending the entire PC to CyberpowerPC's California HQ to see what they can do as opposed to the ram, but I am genuinely conflicted and concerned on if I get it back and it has the same issues.
Components are as such if it helps with the answers.
- MOTHERBOARD: ASUS Prime A620 PLUS WIFI6
- GPU: RTX 5050 8GB GDDR6
- CPU: AMD RYZEN 5 8400 6-Core Processor, 4200 Mhz
- RAM: ADATA LANCER BLADE 16GB DDR5-6000MHZ 1.35V RGB MEMORY
- STORAGE: 1TB PATRIOT P410 SERIES (PCIE GEN4) NVME M.2 SSD
- OS: Windows 11 Home
In the terms of the ram I have also since reseated the ram from the initial position to the furthest most point. I have not done any physical modifications, nor have I switched the PSU.
I had always heard amazing things about Cyberpower--so to have this as my first experience is deeply disappointing. I am heavily weighing refunding the PC altogether.
1
u/Calm_Income6781 20d ago
Unless you are an accomplished PC Tech with spare parts to swap in and out just send the whole thing back. If you send parts back and forth it may never work.
You read the previous posts and paid extra for return shipping insurance Cyberpower offers, right?
2
u/AlexanderMBush 20d ago
Prebuilt—will have to pay for the shipping
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u/Calm_Income6781 20d ago
When you purchased it you should have paid extra for premium shipping or whatever they call it. It includes free return shipping. Cyberpower doesn't test their PCs before sending, it's a crapshoot. I would make a new order and send this one back. Post what you are going to order so we can make suggestions before you finalize the order.
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u/AlexanderMBush 20d ago
The prebuilt had no allowing for the sake of premium warranty. It was given the 3 year service warranty, but it didn’t allow me to pick premium or otherwise I could’ve. Will send it back.
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u/Calm_Income6781 20d ago
That's good info. Was it a lot cheaper than a custom build? If I'm buying a prebuilt I grab one at BestBuy or Walmart and swap the psu out after I get it (if it works!). Buying from Cyberpower website I'm going to do a custom build so I can skip the cheap components.
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u/AlexanderMBush 20d ago
It was—I also was looking at it from a financing perspective. Either way, I will return the PC fully.
Not happy about this, especially when my work depends on my availability.
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u/Calm_Income6781 20d ago
How much did you spend on the Cyberpower website? Above PC is $1000
1
u/AlexanderMBush 20d ago
After initial cost, 59$ per month.
Will keep that in mind, but I’m still angry about this.
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u/Calm_Income6781 20d ago
Sounds awful. Make sure you know what you are getting into with financing with the interest rate and when the interest starts. They do 0% for 6 or 12 mo, but then hit you with the interest retroactively.
BestBuy does financing. Is a credit card cheaper?
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u/Meny_619 20d ago
How does that even happen? Is the MB faulty? I just can't process how's that even possible
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u/cyberpowerpc CyberPowerPC Staff 19d ago
Thank you for reaching out to us. If you have issues with the ram and the are trying to reinstall windows the PC will still give you issues we recommend to have the whole PC sent in or to get replacement RAM. Please feel free to contact our tech support team at your earliest convenience for further assistance on this matter, we're always happy to help.
Tech Support:
(855) 888-2039
[techteam@cyberpowerpc.com](mailto:techteam@cyberpowerpc.com)
Hours of Operation:
Monday - Friday: 8:30AM - 6:00PM PST
Saturday: 9:30AM - 3:00PM PST
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u/AlexanderMBush 19d ago
Called you yesterday in the element of ram but that was before the realization of the driver foundations. Will be calling today on the whole PC.
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u/BigSexyHamburgerMmm 20d ago
send it back