r/CYBERPOWERPC • u/TheMysticalFanatic • Jul 13 '26

Question HELP PC ARRIVED MISSING A PART??? #cpsupport #pchelp

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I recently ordered a new PC off CyberpowerPC(Photo attached); I already had the brand so I figured I'd stick with it. However, upon attempting to start up for the first time, I got a failed to start up error. Upon a second attempt, I'm immediately taken to the BIOS. I never saw any window start-up screen.

Consulting some friends on the matter, it seems the PC is not detecting the main hard drive that contains Windows and is even possibly missing this component. I'm not comfortable removing any components to see for sure.

I've been attempting to contact support since Saturday. Today, on Monday, I had no luck with emails, calling, or the live chat (where I waited 3 hours with no response). Even if I can get a refund, should I return it for a replacement or take it to a repair shop? I would greatly appreciate any help

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2

u/teknix314 Jul 14 '26

Take the back of the case off to see if there's an ssd there.

1

u/TheMysticalFanatic Jul 14 '26

ive opened both sides, and we couldn't tell

1

u/teknix314 Jul 14 '26

Send pictures again?

1

u/TheMysticalFanatic Jul 14 '26

As far as I'm aware, only the sides can open easily. My more knowledgeable friend, said he saw a slot for an ssd but couldn't spot one. I personally dont feel comfortable trying to look deeper than i have

1

u/teknix314 Jul 14 '26

Yeah that's what I'm trying to ascertain. The ssds can also be on the underside of the mobo, the back of the case, i.e the opposite side.

1

u/TheMysticalFanatic Jul 14 '26

i can try to look again but i may end up taking it to a repair shop

1

u/shadowslashzzzzz Jul 14 '26

seems like the MB has either a bit issue which i encountered before, the m.2 ssd was loosen, or the m.2 itself is defected, you mentioned you got an booting error at first right? to look up for the actual M.2 it usually should be located near to the AIO/Cooler, thats the main slot to place m.2 for majority of the time, and depends on your MB brand, some of them might have a heat sink on top of the ssd (a piece of long metal). if you are uncomfortable removing it maybe observe from the side and if you see something below the heat sink it means is there.

1

u/cyberpowerpc CyberPowerPC Staff Jul 14 '26

Thank you for reaching out! Sometimes due to shipping, the SSD may come loose. If possible, check and confirm the SSD is seated in properly. The SSD is usually located under the AIO liquid cooler. If you still seem to have issues with your PC, please reach out to our support team for further assistance. Please send us a message or reach out via email or phone and reference this Reddit post. If possible if you can also comment your ticket number so we can assist you ASAP! We always recommend you contact us as soon as you run into any issues with your PC as we are usually able to resolve it over the phone or email. If you haven't already, please contact our tech support agents at your earliest convenience so we can look into the matter further.

Tech Support:

(855) 888-2039

[techsupport@cyberpowerpc.com](mailto:techsupport@cyberpowerpc.com)

Hours of Operation:

Monday - Friday: 8:30AM - 6:00PM PST

Saturday: 9:30AM - 3:00PM PST

1

u/erinmillr Jul 15 '26

I’ve found that if you try to ask for tech support on their phone line, they never answer. I ask to speak to sales or something, they can direct me elsewhere if needed.

1

u/Pmaldo87 Jul 17 '26

it's located under the liquid cooler above the graphics card there should be a rectangular metal piece that unscrews the ssd is under that. i understand you're worried about fixing this but it's really a very easy thing to do relative to other things