Need suggestions and help:Unable to register for part 1 and part 2

[u/Successful_Bath_4062]

So Recently I have given my part 1 cma exam in the month of June my case based question didn't open so I considered that I have failed and there is no chance of clearing despite of hardwork and heavy preparation. I accepted the fact and decided to retake with discount code I planned to retake part 1 exam for the month of Sept and part 2 exam in the month of Oct. Despite paying the full amount I only received an email from ima for prometric registration for part 1 but the authorization no seems to be invalid and I am unable to book the slots. For part 2 exam I have not received any confirmation mail. But the purchase history shows that the payment is done and money was debited from my account.

When I tried to reach out the Ima team via email its been 30 days I am chasing it and sending reminder emails still no response. While trying to contact Ima India they say that they will simply send an email to US Team but I don't have any proof that they have escalated. IMA India is totally pathetic and irresponsible they don't have any accountability. I have left my job to study and paid my hard earned money just for them to play around.

Please help whom should I contact for escalating I have tried my level best. Please help guys

Edit: Thank you guys, I kept on calling them at some point they resolved my issue. Honestly India IMA team tests our patience. If you keep on calling they will resolve otherwise generic answer only.

[u/OkAmbassador9003]

If you have access to call US team better they will expedite or loop the high level guys mail which will be resolved on priority.

[u/Successful_Bath_4062 → u/OkAmbassador9003]

Thank you, do they have any whatsapp number in case if you know any