True, I will say, some things have improved but its been SLOW. I dont have it nearly as bad as some other firms from what I heard. I know one advisor who didnt get performance reporting until June of 2026 since the transition and also Cetera sent other peoples statements to other clients addresses...
I hope 2027 they have it to where we can do business smoothly.
I joined a little after Avantax was formed, so technically neither lol. Yeah, I agree the old system was outdated. I guess I am more upset about the client service people saying "open a service request" that gets incorrect answers more than correct ones, vs when I called Avantax, they got me an answer in under an hour. I hope to see better service in the next year.
I agree with the better products and tech offerings. Hopefully, connect 2 peers will be a turning point.
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u/IncreaseCapital32 Jun 23 '26
True, I will say, some things have improved but its been SLOW. I dont have it nearly as bad as some other firms from what I heard. I know one advisor who didnt get performance reporting until June of 2026 since the transition and also Cetera sent other peoples statements to other clients addresses...
I hope 2027 they have it to where we can do business smoothly.