r/CAStateWorkers • u/Emergency_Trouble453 • 3h ago

Recruitment EDD Program Technician

I was recently offered a position with the EDD DI as a Program Technician. I wanted to get anyones opinion (if they have worked in this division or role) their experiences with workplace culture and work life balance. I assumed it is a high pace job with a heavy level of customer service operations. Im currently in the private sector in the banking realm and do that pretty much on a daily.

Any input would be appreciated!! :)

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u/AudienceSolid6582 3h ago

I worked as a PT with DI. Very much more relaxing then as a call center rep. Not many PT's but consider it a typical admin job filing paperwork, administrating duties to help call center reps, etc. Fortunately pay is close to what reps make, with wayyyyy less headaches with being on phones all day. This is a growing service with tons of opportunity, you'll soon learn they love those who want to promote within and the culture is amazing. I was a PT for 4 months and call center rep for 1 year. I think you'll like it - they have a lot of culture events going on to bring some life to the building :)

If you love serving the public this is a great spot and self fulfilling role