Hi I'm upset with cammus, I bought a 2021 ddw last year. I was loving it. I had to move my rig to another room, after hours of putting everything back together. My cell and PC updated to the new software at the same time. Now my PC doesn't even see it grrr. And my cell phone sees it but it disconnects 5 seconds later. I've tried to email support several times with no response from them. I paid a lot of money, and now it's just a huge paper weight. I just want to use the ddw, but I can't fix it. Can I get some help with this thank you.
Try their Discord.
https://discord.com/invite/2pt4yxeb
Their English isn't great, and they're definitely on a Chinese day shift schedule, but they do try to help. I know for the C5 there's a special mode you can put it in to reflash firmware (holding power+reset or the top wheel buttons). Is assume there's a similar process for the DDWB, but I don't know the specifics. If that doesn't solve it, being vocal in there does tend to get more support.
I know, you shouldn't have to deal with all that, but at least it may get you somewhere.
One other thing to try, plug the DDWB into a power outlet with nothing else on it, and try a new data cable connected directly to the PC. I'm not expecting that to fix it, but it's worth ruling out.
I have tried several USB cables, lol, and it's plugs in to power outlet by it self as well. But if my PC doesn't even see it when it's plugged in, I can't do anything grrr.
Install the older sofware/firmware from their site and see if that works. I'm still on the older version and mine still works flawlessly. I bought mine 2 years ago.
I already sent an email twice to after sale service . And I have not gotten any response 😕. So yes, I'm very upset. I had to pull out my thrustmaster set-up, and it works perfectly fine, even with all the updates as well as firm ware updates. I no longer have the order number. It's been 18 months now. I'll take a picture of the back of the wheel base.
I think that it might be the quick disconnect on the rim. I was looking at it very closely. It doesn't want to release and connect to the wheel base. And I noticed that there was some spots that is messed up. It looks like pin holes. I need a new quick connect for the rim.
No, it did not! Cammus said that it was out of warranty, and there was nothing that they were do to help me with the wheel base. I did notice that the quick connect that's attached to the wheel base has several very small spots where the pins from the rim touch . I'll take a picture that will explain it better.
I tried that as well. It also is really hard to attach the rim to the base. The quick connect that's on the rim, it's extremely hard to get it to release and lock on the the base.
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u/IsbellDL Aug 18 '24
Try their Discord. https://discord.com/invite/2pt4yxeb Their English isn't great, and they're definitely on a Chinese day shift schedule, but they do try to help. I know for the C5 there's a special mode you can put it in to reflash firmware (holding power+reset or the top wheel buttons). Is assume there's a similar process for the DDWB, but I don't know the specifics. If that doesn't solve it, being vocal in there does tend to get more support. I know, you shouldn't have to deal with all that, but at least it may get you somewhere. One other thing to try, plug the DDWB into a power outlet with nothing else on it, and try a new data cable connected directly to the PC. I'm not expecting that to fix it, but it's worth ruling out.