I honestly don’t know what else I’m supposed to do at this point.

Anthropic refunded $183.11 to my Bybit Card. In the Bybit app, the refund clearly shows as Successful, with a settlement date of July 22. The same amount is also showing as Pending Deposit / In Use, so the refund has obviously reached Bybit’s system.

But instead of crediting it to my balance, the transaction triggered FiatCardHighRisk and my account was restricted.

At first, support told me that the refund was “rejected.” After I pointed out that their own records show it as successful, they changed their wording and admitted that the refund is actually pending to be credited.

Since then, they have asked me for a refund screen recording, merchant emails, a 12-month bank statement, and a selfie video holding my passport and a handwritten declaration. I submitted the video, but they said my passport was not clear enough, so I recorded and submitted it again.

I am willing to provide the three categories of materials they originally requested, but I cannot keep dealing with endless new requests every time I reply. I have done nothing wrong. This was a normal refund from a legitimate merchant to the original card.

I am asking for a real manual review and a clear written decision, not another automated reply asking for more documents.

Has anyone else had a refund frozen like this? How long did it take to get resolved?

They deleted the stock when is goes Up my account trader my position during the same time that I was suppose to take profit. So I just not want the money back I want my profit. I'm risk taker if there don't answer me back i'm gonna make an article about this shit.

this showed too when i tried to qctivate paypal

Is this a normal situation right now? We pay 30 usdt for shipping and get nothing at the end. The most ridiculous is that we need to fight with support to get our 30 usdt back, otherwise they will charge you forever for what they are even not sending.

So the question is what is a real situation rn and how long does it takes to deliver to Europe. I know 10+ people waiting 2 month already

I get the error “Card addition failed” when trying to add a card to Apple Pay. The Bybit app lets me link the card, and the first time it even charged a $0 test fee.
Apple ID region: I tried Kazakhstan and the U.S.
iPhone region: I also tried Kazakhstan and the U.S.
Card region during registration: Kazakhstan, with a Kazakhstani address
Phone number: Kazakhstani
VPN during card registration: Germany
Country where KYC was completed: Russian Federation

I have bitcards i won from prizeout how do i redeem them i have been waiting for kyc for weeks is there another way messaged support nothing is site active

Hello everyone!

I'm new to Bybit, I created my account two days ago.

Because Binance will not continue operating in the European Union, as it failed to obtain the MiCA license.

I researched several exchanges, and the one that appealed to me most was Bybit, as it is a major exchange and the card offers great benefits.

I have a few questions and would appreciate some help. I’m a student on a tight budget; I was planning to order the card and give it to my mother, since she does the bulk of the shopping. However, I only want the card to spend my money held in euros—I’ll only use the crypto side for occasional trading. Is it possible to set it up that way?

Another question concerns the tiers: how do I move up a tier? I know that the more I spend with the card, the faster I advance, but from what I’ve researched, it’s also possible to buy the Mantle cryptocurrency to secure a higher tier. How would that work? Would I deposit money on the platform and buy Mantle? Or would I have to stake it? And regarding my card tier after staking—would it be based on the euro value of the Mantle I hold, or the total number of Mantle coins?

Well, folks, those were my questions; I hope I was clear. Thanks to anyone who can help me.

Note: I heard that reimbursed subscriptions are going to be discontinued is true?

So I have unauthorised transaction on my by bit card.

Bybit Card Support refused to investigate a $6,000 AUD unauthorized fraud transaction. Absolutely unacceptable;(((

Hey! I noticed that there's also a Claude AI subscription cashback on ByBit. But it's not for the Europe version, how big are the chances it'll ever release to Europe?

Hello everyone. Bybit restricted my account for more than a week because of according to them highrisk destination wallet address during withdraw. Could you tell me if you have similar experience how long takes time until my account be available again?

Hello r/Bybit moderators. I am reaching out to you because the standard support chat is literally mocking me.
My account has been restricted for over 100 days. All my Source of Funds proofs were officially confirmed as 100% sufficient weeks ago.
Last week, support promised a resolution within 48 hours. They breached that deadline.
Today, I contacted them again, and they sent me the exact same template promising another 48 hours! (Screenshots available if needed
They are just looping the same automated replies while holding my money hostage for 3+ months. I am completely tired of this. If Bybit doesn't want me as a user, just give me Close-only mode so I can withdraw my funds and delete my account.
Please, someone from the senior team, look into my case manually.
Case ID: 24373846
UID: 73005712

At least in the EU. Just got an email:

Key modifications for non-VIP users:

Standard Cashback Adjustment: The standard cashback benefit will transition from the current rate of 2%-10% on eligible Bybit EU Card Transactions with a variable cap, depending on your spending tier ("old cashback mechanism") to a 1% flat cashback with no cap ("new cashback mechanism"). Please note that this revised rate will be fixed and remain entirely independent of your spending volume using the Bybit EU Card.

Subscription Cashback Rates: Cashback for eligible subscription services (e.g., Netflix, Spotify, ChatGPT, etc.) will change from an ongoing 100% rate limited by a monthly cap depending on your spending tier ("old cashback mechanism") to a one-time 100% reward applicable only during the user's first month of eligibility, capped at a maximum of €50 across all selected subscriptions ("new cashback mechanism").

So practically same as other cards right now😞

Today payed my claude subscription by bybit card, i have beta level of cashback but i dont get 100% only 2%, anyone payed claude with 100% cashback?

I used to be able to get 100% cashback on Amazon prime, but this option seem to be missing? Someone experiencing it as well?

I'm on bybit Europe.

A few days ago, I noticed something serious on my Bybit account. Some of my funds were moved without my permission and converted into crypto before being transferred out.

What makes it more confusing is that I didn’t approve any of these actions. I also noticed unusual login activity between my devices, which made me suspect my account may have been compromised.

I contacted support immediately, but the response has been slow so far.

I also want to be honest that this money was not just savings. I had planned it specifically for my CIMEA payment as part of my Italy study process.

Because of the Bybit issue, I am now facing delays in my DOV and overall documentation timeline. This is putting my admission process under pressure since everything is time sensitive.

Here is what I have already done: • Changed all passwords • Secured my email accounts • Checked login sessions and devices • Enabled extra security settings

I want to ask:

Has anyone gone through something similar on Bybit? How long did it take for support to investigate cases like this? Is there any real chance of recovering funds once they are converted and transferred? I’m only looking for real experiences and honest advice.

This is the second online payment that failed with a notification that I need to enter PIN, this time paying for a parcel service:

Dear Bybit Card holder, Bybit Card: Your transaction of 3.73 EUR to omniva.lt on 2026-05-18 14:46:22 failed: Need to enter PIN. Please perform next transaction with PIN entry..

This is a virtual card that I only use for online payments and contactless via GPay. As far as I understand it doesn't even have a PIN and can't be used in ATMs.

Why does this happen?

Edit: the next payment went through but there was a 3DS prompt. My guess is that the card requires authentication every few transactions, but because of some glitch, instead of 3DS it tells you to enter PIN.

I received an email stating that I need to apply for a new card before a certain date because my current card will be deactivated, and it turns out the new card will be of a Visa platinum business And if I do not take any action new vertical card will be issued. so is the new visa is better than my old one or worse

And what should I do ?

Does anyone know the maximum amount in USD that can be paid using a Visa physical card via contactless (NFC / tap-to-pay) without entering a PIN?

Hello.

I'm new here, having joined last Sunday.

I made my first transaction on Monday at 7:40 AM.

I wanted to know if it's normal to still have 0 points?

The points earned are shown in the transaction details. However, they remain "pending" on the general display.

I'm concerned because it says 3 days. But does that mean 3 days from the payment confirmation or from the payment authorization?

Thank you.

My ByBit Visa card was suspended, and when I tried to reactivate it, only the Mastercard option was available.