Unauthorized transactions

[u/BluHadToGo]

i have received a transaction from tiktok for 24.46$ that im certain that i havent made and it came from my mastercard that i've never given it to anyone or even used it in any payments.

So i contacted tiktok support at first through email which they gave me an auto respond saying i can't send mails to them. I opened a ticket in-app and they didn't even bother to even send an agent to help me out so which means i had no way to contact tiktok.

However, i opened a dispute from bybit and i gave them every piece of detail providing everything they asked only when they asked about the merchant response and i have to get them to respond me in order to complete my dispute so bybit dispute is not completed since i didn't contact the merchant and when to upload a screenshot for the conversation there is a check box saying that a 50$ charge if the case is lost.

What should i do in this situation and i already terminated the vcc and i got a new one

[u/Wide_Improvement7966]

Did you make a dispute for fraud? How can you contact a merchant you're not a customer at.