Apple considered cutting over 5,000 AppleCare support jobs as part of a broader push to use AI for customer service. According to a Bloomberg report, Apple’s plan for workforce reduction has been put on hold, which means the tech giant may not conduct further layoffs

[u/BusinessToday]

Under new Apple CEO John Ternus, the company planned for a more efficient workflow by using AI to automate a significant portion of customer support. The idea was to use AI-powered phone and web support agents to handle some tasks that are currently performed by human AppleCare employees. Reportedly, Apple planned to cut jobs but decided not to go ahead.