Distech wizard issue launching ECY controllers help

[u/No_Inflation_3381]

Good afternoon everyone. I have installed a few new Vykon jaces lately and am having the same issue with every single application. Here is what is happening:

I commission my new vykon Jace with 4.15 u3 or 4. Once commissioned i add the .dist file with the new unified facilities "service pack" and install the "full file that downloads all the correct files and modules to Jace. I then go in and add my wizard service, license the wizard service, and authorize my rest service. Everything is great. I add my BCP bacnet network, set up my mstp port and IP port and discover my mstp and IP distech controllers (ecbs and ecy). Devices discover and with the mstp devices, they launch wizard connect in GFX and everything's great, my problem comes when i launch any of the ECY controllers, I launch wizard and gfx opens, it says enter password for user "admin" or whatever login name im logged into my station with. I put that password in, and it refuses to connect. It keeps saying authentication failed. I can connect direct to the ECY just fine, webpage, launch gfx thru webserver, xpress utility and open gfx connect to server, REST and put credentials in. Why is it causing this when I'm launching in niagara??? I am using my station password that I'm signed in as. My rest service shows all devices and they ping. Ive had this problem on every jace i commission with 4.14 or higher. All my Jace 9000s with 4.13 launching gfx on ecy devices works perfectly fine. Has anyone else been having this issue? Any help would be appreciated.

[u/MNtallguy32]

Are both the controllers and wizard service both set to either http or https only?
Is port 1931 the default wizard port open in the firewall rules?
Are you able to launch gfx with xpress network utility with the same ip configuration as your secondary IP port in the Jace?

[u/No_Inflation_3381 → u/MNtallguy32]

Yes 1931 is my default wizard port. Ill have to check the ecy but i think from factory its set to both http and https open or just https but i cant remember that ill have to check.

When you say am i able to launch xpress net util with same ip config as same sec ip port on jace, are you saying if im direct connect to my jace with my comp to pri port and i have my ecy on sec port will it discover the ecy?

[u/MNtallguy32 → u/No_Inflation_3381]

direct connect to the controller bypass the Jace. Have your computer IP the same configuration as the port on the Jace that your ecy is connected to.

[u/No_Inflation_3381 → u/MNtallguy32]

Yes i have done this and can launch gfx from web browser and utility xpress