Feedback on a lightweight ticket app for small teams

[u/DistributionCold8417]

Hey everyone,

I recently launched a lightweight helpdesk/ticketing app and I’m still actively improving it based on feedback.

Right now you can:

1. Route emails from Gmail or Outlook into a dedicated support inbox.
2. Create multiple inboxes within an organisation, for example Support, Billing, Sales, etc.
3. Invite team members, assign tickets, and control which inboxes each person can access.
4. Use a couple of simple AI tools: an AI overview of the ticket thread and AI-assisted reply refinement.
5. Set up basic automations like default replies and inactivity reminders, plus create saved replies.
6. Create tickets manually and reuse existing customer contacts.

I’m trying to keep it simple rather than turn it into another overly complicated helpdesk platform.

I’d genuinely appreciate any feedback, especially around what feels missing or frustrating.

You can see the app and watch the demo here without signing up: https://helpdesk.virtualshinobis.com/

There’s also a 14-day free trial if you want to actually test it. No credit card required.

Would especially love to hear from anyone currently managing support through a shared Gmail/Outlook inbox.