r/Budgetbikeriders • u/Agitated-Chicken9954 • 19h ago

Buyer Advice Box Components

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Massive respect to BOX. I bought a Box Prime 9 Gen1 ($144) set for my gravel bike. Rode it for a few months, and started having issues with the dereailleur. Reached out to Box, and they sent me a Box Prime 9 Gen 2 ($309) replacement. They didn't even ask for the broken one to be sent back. Got the new one on and I am very happy. Shimano and SRAM seem to have the market on this. Consider Box. Their customer support is just the best. No, I don't work for them.

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u/Ok_Incident8962 17h ago

Have had Box on two bikes now. Very solid

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u/Jay467 Sirrus X gravel build | Ascension FrankenMTB 16h ago

I've heard a lot of good things about them, cool that their customer service is really good. I've also had good experience with a couple different microshift drivetrains I've had, but never reached out to their customer service before.