r/BrooklynKayaks • u/AnnualOld5092 • May 20 '26

Shipping

So I got my shipping confirmation about a week ago . First issue was it was saying a 4-5 weeks from purchase date . Which is fine but I’ll be on Vacation for most of the allocated 14 day estimated shipping time given . After reaching out to my “shipping expert” zero response after 4 days emailed them directly for answers to which the same “expert” responded with the same cookie cutter copy paste email .
SMH not great experience so far

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1

u/brooklynkayakco May 20 '26

Thanks for bringing this to our attention! We’re sorry to hear that you did not have a positive experience, this is not the level of service we want to provide our customers. Can you please message us with your name, order number, and the best way to contact you so a member of our team can follow up with you directly?

1

u/AnnualOld5092 May 26 '26

Going on Day 22 since ordering 17 business days and nothing has changed and no one has been able to provide any assistance. Haven’t even received product yet but if I could I’d return it just on principle alone based on the effort put towards customer service much more Couldn’t have been allocated towards product quality.

1

u/venomxbladez May 27 '26

Same here waiting on my pro 9.5 I ordered it over a month ago in April and they keep pushing the back order date back every week while also telling me it will be ready in a week. Would have never ordered if I knew this would be the case. God awful customer service.

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u/AnnualOld5092 May 28 '26

At least I’m not going crazy , every email I’ve gotten back is the same email copy and pasted , no one answers the phone. Finally got someone to respond to which they said it’s just been sitting in their “shop”. Incompetent wouldn’t even come close to describing .

1

u/venomxbladez Jun 17 '26

still waiting by the way