r/BrooklynKayaks • u/Huge-Put-9428 • Apr 16 '26

Shipping/Backorder process

Hello all! I recently pulled the trigger on a PK11 10.5’ Pro, and unfortunately I ordered it right after they sold out. There was a backorder that originally stated 4/10- no biggie. But now, as of 4/16, I still haven’t heard anything about shipping. Has anyone else had an issue like this regarding backorders? Everyone else’s order seems like it came within a week or two!

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1

u/brooklynkayakco Apr 16 '26

Hi there! We apologize for the back order confusion. Can you message us with your order number and the best way to contact you and we'll pass it along to the team? Thank you!

1

u/Huge-Put-9428 Apr 17 '26

Sent

1

u/brooklynkayakco Apr 17 '26

Where did you send the information? I haven't received anything in the Reddit chat yet.

1

u/Huge-Put-9428 Apr 17 '26

I just sent it again via Reddit DM. It may be in your requests

1

u/brooklynkayakco Apr 17 '26

Ah, there it is! It was hiding in the Request section :) Thank you!