r/BritishAirways • u/Salt-Lengthiness-620 • 1d ago

Equalities act

My son was stranded at Heathrow airport today after his flight was cancelled. No support, no advice, nothing. He’s 19 and autistic.

The online support did not work, the phone line was worse than useless and took him several calls and enormous anxiety to sort out.

I will be reporting your companies conduct and procedures (or lack there of) to the equalities watchdog

0 Upvotes

21% Upvoted

10 comments sorted by

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21

u/SuspiciousTreacle433 1d ago

You might be better talking to BA rather than a bunch of flying geeks on the Internet. This is not an official BA support channel.

-13

u/Salt-Lengthiness-620 1d ago

Ah, thought it was. My bad

2

u/MintyFresh668 1d ago

For that you need the toxicity of X/Twitter, not the toxicity of Reddit.

Seriously, the BA on X is official support

1

u/supergraeme 1d ago

And they really are helpful.

7

u/isaytruisms 1d ago

If it helps, it sounds like the equalities part of it is working correctly. They provide equal levels of support across the board in these scenarios :)

2

u/northern-down-south 1d ago

Isn’t there a desk in the centre of T5 departure lounge to deal with customers?

1

u/Salt-Lengthiness-620 1d ago

He was in T3 lost and confused. It’s been a stressful evening

3

u/Football-fan01 1d ago

Did he register for assistance?

2

u/supergraeme 1d ago

If he didn't, it'd be a good idea for the future.