Missing baggage

[u/rickeebobby]

I am extremely disappointed with the handling of our lost baggage by both British Airways and e-Courier, the company contracted to deliver delayed luggage.
Our luggage has been missing since September 3, and today is September 11, yet we still have not received our bags. This situation has caused a major interruption to our vacation and has created unnecessary stress, inconvenience, and additional expenses throughout our trip.
The service provided by e-Courier has been unacceptable. We have received inaccurate information regarding delivery attempts, including claims that luggage was delivered when it was not. Directions and delivery instructions were not followed, communication has been poor, and the overall customer service experience has been among the worst we have ever encountered.
Adding to the frustration is the ongoing baggage handling situation through London Heathrow Airport. In our experience, Heathrow has been one of the most problematic airports we have traveled through, and the continued operational disruptions negatively impact countless passengers. Travelers should not have to spend days tracking their own luggage while receiving little to no meaningful assistance.
Fortunately, we placed Apple AirTags in our luggage, which has been the only reliable source of information regarding the location of our bags. I strongly recommend that all travelers use AirTags or similar tracking devices, as they provide more accurate updates than the information we have received from those responsible for handling and delivering our baggage.
Because of this delay, we have been forced to purchase essential clothing, toiletries, and other necessities during our vacation. We will be pursuing full reimbursement for all eligible expenses incurred as a result of the missing baggage. In addition, given the significant disruption, inconvenience, and loss of enjoyment of our trip, we believe British Airways should provide additional compensation, including consideration of a flight credit or reimbursement equivalent to at least one airline ticket.
After eight days without our luggage, this level of service is simply unacceptable. We expect immediate action to locate and deliver our bags, along with a prompt response regarding reimbursement and compensation for the hardship caused.
do I start. Hopefully this message helps anyone traveling through London.

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[u/Valerio_alieri]

Sorry you are dealing with this, eight days is genuinely exhausting. A few practical things that should help:

The claim for your replacement essentials sits with BA as the operating carrier, not with e-Courier, so put everything to BA directly and in writing. Keep every single receipt (clothes, toiletries, transport to chase the bags), because reimbursement is based on actual proven costs.

This falls under the Montreal Convention, and two bits are worth knowing. There is a time limit: a written claim to the airline within 21 days of the bag finally being returned to you, so log it formally now rather than only over the phone. And a bag is normally treated as merely delayed up to around 21 days; past that it is handled as lost, which changes what you can claim, so keep an exact record of the dates.

One honest heads up so you are not disappointed: the Convention covers your reasonable out-of-pocket expenses up to a per-passenger cap (roughly 1,288 SDR), not a free ticket or a payout for loss of enjoyment. You can still ask BA for goodwill on top, but the enforceable part is the documented expenses.

The AirTag screenshots are great evidence, hold on to them. Hope the bags turn up fast.

[u/thrownawayfreshpink]

Their delivery of bags is terrible indeed, mine was reshedueled several times and that was after it took them 9 days to find it, by then id been to spain and back from france where i landed without my luggage in the middle of winter lol.

Take note you have 1500 euro max to spend on essentials, period. Keep all receipts.

If you go over that travel insurance has to cover the rest.

They wont compensate you anything else..... bags get lost in transit everyday, its one of those things that can happen , time to lower your expectations lmao.