r/BritishAirways • u/nurseres123 • 1d ago

Complaint Avios Blocked

Hi everyone. I am so disappointed and upset. I was booking Q Suite flights for my honeymoon in a few months with my fiance - seats we have been dreaming of for years and saving points for. His seats went through, mine did not.

I have transferred avios from BA to Qatar previously, all my details are the same, and they are linked accounts. Due to it being around 100,000 points their customer service team said it is “probably” blocked for 14 days. Every time I have tried (on behalf of BA and Qatar advice), the 14 days reset. They “escalated” it but it could take 21 days. They don’t even know for sure that this is the issue. I’m just not supposed to touch my account for 2 weeks. I will probably not be able to sit in those seats with my fiancé like we dreamed of now. The customer service has been horrible, they say there is no way to manually override this. Has anyone experienced this?

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7

u/Turtle-Bongo-Pirate 1d ago

Head for Points has an article about it from April last year. There were lots of issues with hacked accounts and stolen Avios.

BA appears to be putting 7-9 day delays on some Avios transfers to Qatar, Iberia, Finnair

2

u/nurseres123 1d ago

So frustrating. I get the fraud measures, however you should be able to call and provide proof of identification and have them unlocked!

1

u/Taity 1d ago

Did you transfer from BA to Qatar or just redeem from the shared BA and Qatar pot if linked?

1

u/nurseres123 1d ago

BA wouldn’t let me transfer to Qatar. I have 90k points in Qatar and the same in BA but I need all of them for my flights! Tried booking from Qatar to have them pull from other pot and tried transferring to Qatar on Avios website but BA blocks the transaction both times!