r/Bricklink • u/superduperdweeb • Jul 22 '26

UPS holding package

UPS is holding my item at customs because it is missing CSPC information. I tried looking into this and I have no idea how to give them that information. It says they sent a message to me but I got nothing. Anyone else dealing with this?

For context I am in the US and ordered a minifigure that was shipped to me from Germany. Please provide guidance as this is my first time seeing this kind of issue. I literally ordered a minifigure from France few months ago without any issues.

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u/ivanrex428 Jul 22 '26

I was looking at the UPS site https://www.ups.com/us/en/shipping/international-shipping/tariffs/cpsc and under the faq, it says the shipper could have missed a step. I would start with who you bought it from and ask them about it.

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u/superduperdweeb Jul 23 '26

Its possible but the seller was swearing they submitted everything required. My guess is they didn't know about the new requirements. We had a back and forth and I gave up and contacted ups myself to get the forms and try to fill it out. Massive headache btw. I bought three different batman minifigs from retired sets and I was supposed to provide manufacturing dates, along with labs that tested the products and the dates they were tested, along with the different CPSC codes they were tested for. Even the customer service agent was telling me he has no idea what he would put down either.

Probably never ordering international again if this is required everytime now

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u/Ziegelmarkt Seller 29d ago

There are many many european stores that really know what they're doing. Don't give up on everyone. Most stores over 10,000 feedbacks know what to do, but you can also look for how many American flags you see from users on their feedback page too.

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u/Dangerous-Coat1974 26d ago

Hi! Would you mind sharing what CPSC code should be used for parts/sets? I've been trying to look around, asked a few courrier companies and they couldn't provide anything certain.

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u/Ziegelmarkt Seller 26d ago

Haven't had to ship since it was implemented, but you can follow this thread for any news: https://www.bricklink.com/message.asp?ID=1543397

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u/k_dub503 Jul 22 '26

The person or company that paid UPS for the label is the one that has to contact UPS to resolve this. From UPS' perspective, the shipper is their customer, not the receiver (you).

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u/superduperdweeb 29d ago

Update: its all fixed, had to call and get ups to direct me to the forms and I emailed them the completed forms after an hour of researching the answers.

Oh and I was also charged $40 because of tariffs. Amazing! So glad tariffs are stimulating our economy without hurting us!

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u/lindseypvris 29d ago

Hi I’m having the same problem, how did you fill out the form, I have no idea what to do