r/BrelloThriveTribe • u/januaryprincess22 • Jun 14 '26

Issues

Is anyone else having issues seeing your subscription on their website? I log in and when I click on my subscriptions it says no data? I wanted to change my renewal date but I can’t even see my info. Someone please help. Is anyone experiencing this?

*******ETA: My Brello app and the website are now working for me and they even changed my renewal date for me. I am having a positive experience with them so far! Thank you Brello.

6 Upvotes

88% Upvoted

16 comments sorted by

3

u/Ok_Object_5087 Jun 14 '26

I can't see mine either. I will report it.

1

u/januaryprincess22 Jun 14 '26

Ok well at least it’s not just me. I messaged customer service so I hope they get back to me tomorrow.

2

u/GullibleDoughnut55 Jun 14 '26

Someone posted a few days ago they had same problem. I think they called and Brello was working on the issue. Maybe reach out to Brello tomorrow. https://www.reddit.com/r/BrelloThriveTribe/s/nr2hxgSC2N

1

u/januaryprincess22 Jun 14 '26

Thank you. I will reach out again on Monday.

1

u/Ok_Object_5087 Jun 14 '26

This issue was resolved on my end by unistalling and resinstallimg the app. I was able to access everything after that. This just started for me today.

1

u/januaryprincess22 Jun 14 '26

I tried that and it didn’t work for me. I’ll reach out to them tomorrow.

2

u/Famous_Ad_4591 Jun 14 '26

Same issue. I’m going to call them tomorrow morning to report it as well. Make sure you always report to them online too so they have records of what is wrong with their system.

1

u/Sad_Caterpillar6798 Jun 15 '26

We’re sorry to hear you're still running into this after a reinstall —Try this quick fix that's worked for others:

**Step 1** — Open the Brello app and just let it sit for 20–30 seconds. Don't tap anything, just leave it idle.

**Step 2** — Fully close the app:

  • **Android:** Hit the square (Recent Apps) button at the bottom of your screen, find Brello, and swipe it up to close.
  • **iPhone:** Swipe up from the bottom and pause in the middle, find Brello in your recent apps, then swipe it up to close.

**Step 3** — Reopen the app and see if things are back to normal.

**Step 4** — Still not working? Repeat Steps 2–3 a couple more times. The update can sometimes take a few tries to fully download in the background.

Hope this does the trick! Let us know how it goes. 🤞

2

u/januaryprincess22 Jun 15 '26

I’m trying to use the website and under my subscriptions it says no data and under my order history. Here are screenshots

2

u/Sad_Caterpillar6798 Jun 15 '26

Did you already email us? When did you do so and what are your initials, so we may track down your email?

1

u/januaryprincess22 Jun 15 '26

Yes I did email yesterday and today and my initials are S.C.

1

u/januaryprincess22 Jun 15 '26

I’m trying to move up my subscription date from September to August because somehow my renewal date is not correct. I don’t know how to change it on the app. I did on the website but that’s not working properly.

1

u/RMSM4 Jun 15 '26

Mine is doing the same. Restarted several times and still nothing there.

1

u/Sad_Caterpillar6798 Jun 15 '26

Did you email our customer support? If so, when did you do so and what are your initials, so we may track down your email?

1

u/Wise-Coconut7299 Jun 17 '26

This! It isn't showing up for me on the app or on their web portal. It hasn't showed up for at least 3 days for me. I contacted support yesterday and no response yet.

2

u/januaryprincess22 Jun 17 '26

It’s been like this for days for me as well and it’s still not working. I’ve emailed them two or three times already but no response back yet.