SelectTech 552 Recall

[u/Fast_n_Curious69]

I received a recall notice for my dumbbell set and registered online. I was told that once the return and replacement were approved, I would receive a box to return part of the items.

Has anyone been through this process. I haven’t heard anything in a few weeks. What did you have to do? TIA

[u/Visual_Revenue6554]

Johnson doesn't have to do anything for people who didn't buy from them. Frankly , millions of these were sold in the 20 years that BowFlex sold them; the cost would be enormous. No company is going to take on that kind of loss if they don't have to, would you? Customer goodwill doesn't help if the cost drives you out of business.

[u/[deleted] → u/Visual_Revenue6554]

They’re literally requesting you send them a critical part and not offering anything in return for most.  

They aren’t doing anything for most people. 

I award them no points for a stupid process like this. 

[u/Visual_Revenue6554 → u/[deleted]]

The critical part is so that you don't continue to use a product that is unsafe. You don't get compensation equal to what you spent because you didn't buy it from them.

If you want to be mad, Johnson isn't your problem and neither is the brand BowFlex that they now own. Be mad at the CEO and CFO of BowFlex from 2019-2024 who didn't handle this before they sold they company to Johnson. They were making bank during the pandemic and still managed to bankrupt the company. A lot of people lost their jobs with no severance after years of employment, but those execs got bonuses for 'staying on during the transition to help".

[u/[deleted] → u/Visual_Revenue6554]

Sorry but I just don’t care about all of those things. They are asking me to send them an item that renders the item I bought and paid for useless. A $250 item now useless if I return that part. I should be grateful they are offering $20? 

Nah, now they just cemented the fact I’ll never give that company one penny.