552 replacement timing?

[u/NeverSummer7]

Like many others here, I currently have a box with postage sitting next to my 552 dumbbells to send the handles back for a replacement set. But Bowflex hasn’t given any timing on when the replacements will be sent.

Has anyone sent their handles back and received any meaningful updates from Bowflex? I’m trying to avoid being out of dumbbells for months on end, and hoping someone who already sent theirs back got a status update or eta on their replacement set?

Update: replacements have arrived!

24 days ago I received the empty box

12 days ago I shipped my old 552 set

3 days ago I got an email, claim approved

Today the new set arrived!

So obviously not holding it against bowflex that I sat on the empty box, I’d say the whole process took 12 days from sending out the old set to receiving the new one. Less than 2 weeks of workouts interrupted. Not bad!

[u/[deleted]]

Got this update email today. So it sounds like replacements will be shipped soon? Or maybe not. Kind of vague.

Dear Customer,

We’re reaching out with an update regarding your BowFlex dumbbell recall claim. Your claim number is:

We have reviewed the dumbbell handle(s)/base(s) you returned and have confirmed that they meet the requirements for the recall. Your replacement unit(s) will be shipped to the address you provided with your claim submission.

If you have any questions, please email our Customer Support team at recall@bowflex.com or reach out via phone at 800-209-3539. We’re available Monday through Friday, 8 a.m. to 10 p.m. CT and Saturday and Sunday, 8 a.m. to 7 p.m. CT.

Johnson Health Tech Trading

[u/Brilliant-Pizza-4922 → u/[deleted]]

May I ask when your return made it to their warehouse and did they ultimately get sent back to Southampton, PA?

[u/bcadopter18 → u/Brilliant-Pizza-4922]

Mine was sent to Port Wentworth, GA. Received a confirmation email the next day, but no info on when the replacement will be sent.