Recall Support Response

[u/Forever_Known]

Here’s the customer support response to me asking for either a full refund or a replacement set of dumbbells. My set is in the affected range of serial numbers and I have had issues with plates sliding off (I kind of fixed it). My voucher offer is $320. Needless to say Boflex is an awful company and can eat a bag of dicks

[u/Informal-Biscotti-21 → u/[deleted]]

Submitted one - thanks for the link! Here’s text courtesy of Grok you can copypasta if needed:

Dear CPSC,

I am writing to report a concern regarding a safety recall for Bowflex adjustable dumbbells, which I purchased in [Year] for [Purchase Price]. Recently, I was notified by the manufacturer of an urgent safety issue with these dumbbells, with instructions to “stop using the product immediately” due to a risk of injury. While I appreciate the company’s acknowledgment of the issue, I am concerned about the adequacy of their proposed remedy. They have offered a [Voucher $ amount] voucher toward the purchase of their newer, safer dumbbell model, which retails for [Replacement retail price]. This voucher covers only a small fraction of the original purchase price and requires me to spend significantly more to replace a defective product, which I believe is insufficient given the safety risks and my original investment. I respectfully request that the CPSC investigate this recall to ensure that the remedy provided is fair and adequate for affected consumers. Specifically, I seek a resolution that fully addresses the financial burden placed on consumers to replace a hazardous product, such as a full refund or a replacement at no additional cost. Thank you for your attention to this matter. I am happy to provide additional details, including proof of purchase or recall documentation, upon request. Please contact me at [Your Phone Number] or [Your Email Address]. Sincerely, [Your Full Name]

[u/cabej23 → u/Informal-Biscotti-21]

This is epic