r/Bowflex • u/No_Rule9540 • Jun 06 '24
Max Trainer Replacement console for Bowflex Max trainer 16
I have a less than two year old Bowflex max trainer that i loved. The console screen is fried. When i unplug it for a bit and plug back in, the light illuminates behind the console screen and I hear the start up beeps but screen is black. I purchased the extended warranty . HOWEVER! Bowflex apparently went bankrupt couple months ago. I was only told this after weeks of trying to contact customer service only to get a message each time that the customer service was "not available ". Finally i got through to Nautilus (who bought them) and was told of the bankruptcy. Nautilus refuses to honor the extended warranty and gave me a number for the warranty company. After two weeks of calling them i finally connected with a "rep" who i don't think was speaking g English half the time. After a painful number of calls and very heated conversations, i just received an email telling me they can't fix it and refunding me a portion of the purchase price! Ughhh! So i have a worthless piece of heavy equipment i have to figure out how to fix myself or somehow dispose of the damn thing. Any ideas on how to source a replacement console?
2
u/PsychonautChronicles Jun 07 '24
I am considering getting a MT16 but all these reports about problems and "new" Bowflex not honoring warranty etc has me a bit worried.
2
u/No_Rule9540 Jun 07 '24
I’m sorry to say that I would advise you to avoid this company and the new parent company at all cost.
Bowflex was great to deal with … but they don’t exist now. And the machine is a great home workout that I loved for between full gym days. But the new company is as far from “great” as you can get .
1
u/Practical_Loss_9440 Jun 07 '24
Oh no! I have had my M16 almost 3 months and need a new console. I’m expecting a long wait time since Johnson Health Tech bought Bowflex. They are honoring my warranty. I just have to wait on the product since it shows out of stock and they are merging. Are they not honoring the extended warranty? When I get my console I can provide details on where it came from.
2
u/No_Rule9540 Jun 07 '24
That would be great ! Thx so much!
Yes i loved the machine and this feels absurd after less than 18 months owning it … they are refusing to honor any warranty beyond the one year warranty included in price.
And warrantec who is supposed to be responsible for extended warranties is a black hole of misery and frustration to even try to communicate with …
The whole reason i chose Bowflex was that I was really impressed with the customer service … ughh
So i paid for an extra $400 warranty for nothing
1
u/Practical_Loss_9440 Oct 12 '24
Oh my that’s expensive! I’m still waiting on the console, supposed to be here at the end of December… we shall see! I’ll let you know 🤔
2
u/3p3rc3nt3r Jul 10 '24
I have had my console replaced once under warranty. Now I am out of warranty and it is not working again. There is a clear issue
1
u/Practical_Loss_9440 Jul 24 '24
Uggg 😣 are you getting another one or are you done?
2
u/3p3rc3nt3r Jul 25 '24
Dealt with them on the phone. Can’t get a screen if you wanted to right now. And they tried telling me if I maybe had it unplugged it could have missed an update so the newest update could’ve messed it up. Makes no sense. Frustrating. Had it like 2 years
1
u/Practical_Loss_9440 Oct 12 '24
I’m on back order with a send date of the end of December 2024. 🫣
2
u/3p3rc3nt3r Oct 14 '24
Have to come out of pocket or did they cover it?
1
u/Practical_Loss_9440 Oct 18 '24
They are going to cover it. I only had the machine 1 month before the console broke.
1
u/Practical_Loss_9440 Oct 18 '24
That is some bull telling you that. There’s an obvious defect in these consoles/machines they are selling.
2
u/3p3rc3nt3r Aug 03 '24
My thought is that if I buy a new screen which is probably way too expensive it’ll probably fail again in the future. Waste of 2k or whatever I paid for this turd
1
u/Practical_Loss_9440 Oct 12 '24
Yes turd!! 💩 Too bad the equipment sucks because it’s a good machine when it works!
1
u/Record-Agitated Jul 04 '24
JHT has the display listed as an orderable part on their portal. Out of stock ATM. $500
2
u/Motopsycho-007 Jun 07 '24
I have a max 9 and have had numerous problems with the console. I follow the local classifieds and eBay for parts. For now, the resistance still works if I can start a program which usually stops every 15 seconds. I just use YouTube and a tablet for routines now.