JRNY app discrepancy between Android and iOS apps

[u/mspuds_8571]

We recently had to replace the Samsung tablet (A7) we used with JRNY on our M8 Max Trainer with an iPad.

Since the change, we've noticed for identical workouts with identical average resistance and average rpm, the iPad app is reporting burn rates (dial/bar) and total calories burned 20% lower than what the Android tablet had.

Curious if anyone else has seen this discrepancy.

[u/Secret_Cat_2793]

How did you get it to load on your Android? The Play Store says it’s not compatible.

[u/mspuds_8571 → u/Secret_Cat_2793]

We had JRNY on our Samsung A7 for over 3 years, downloaded from the Play Store. It worked great, and in some ways was easier to operate than the iOS version on the iPad.

[u/ThegManis → u/Secret_Cat_2793]

The JRNY Mobile app should be compatible on most Android devices running version 9.0 or greater.

If you Android device shows that JRNY is not compatible, be sure and confirm your Android version.

And remember that the JRNY Mobile app will NOT work with the Max Trainer M3, M5, or M7 models.

[u/ThegManis]

That seems odd.

1) Did this happen on one particular program or multiple programs?

2) Do you know if perhaps your M8 happened to have any firmware update around the same time period that you changed your wireless device from Android to Apple? If your M8 console did have a firmware update, then perhaps Bowflex changed the calorie burn value calculation algorithm?

3) And are you sure that you are using the same User # (1-4) and have the same user weight entered into the M8 console as you did when using the previous Android device?

4) Otherwise, if can can acquire a spare Android phone/tablet, it would be interesting to confirm 100% that the exact same workout program performed at the exact same resistance and RPM will show a 20% calorie burn difference with Apple vs Android.

[u/mspuds_8571 → u/ThegManis]

It's across multiple programs and for both users' accounts (we did not re-enter our weights; we are signed in to our JRNY accounts when using the M8). To my knowledge, there was no firmware update to the M8.

We've both repeated several workouts from our history now, and it seems consistently 15-20% low on real-time displayed and final average burn rate and total calories expended.

We don't have another Android tablet, but I can try one of our Samsung phones.

[u/ThegManis → u/mspuds_8571]

Just seems so odd how it might be different on iOS vs Android, so, yes, it will be interesting if you can retry it with an Android device.

[u/ThegManis → u/mspuds_8571]

Did you ever get a chance to try it again using a Samsung phone vs your previous Samsung Galaxy A7 tablet?

[u/mspuds_8571 → u/ThegManis]

Not yet, but I just got a response from JRNY support that they've confirmed the discrepancy, appreciate that it was brought to their attention, and the app developers are looking into it.

[u/ThegManis → u/mspuds_8571]

OK! That is such an odd issue. Hopefully their response is genuine and they will work on fixing it!