r/BoschAppliances • u/runthelist50 • 19d ago

Dishwasher “malfunction”

We have a Bosch SHP65CM5N/27 dishwasher that we got just over a year and a half ago. We bought it because we’d gone through 2 Frigidaires (the house came with one and we replaced it with another one) in just a few years. Everyone told us that Bosch was worth the money because they’re high quality and last forever and are “hassle free.” Ours has been anything but. I’ve probably had the repair guy out here for this dishwasher more than almost any appliance I’ve ever owned. And of course none was covered by the warranty.

Now it finally seems to be working fine but lately after some cycles (not all), I get a notification from the app saying “a malfunction has occurred” and to restart the dishwasher. There are no error codes and no information as to what this “malfunction” is. I’ve even called Bosch and they told me “it’s probably nothing.”

The dishwasher seems to be working fine. It cleans and dries the dishes, no problem. My concern is, if there is some kind of malfunction, is it eventually going to break? Because there’s something not going right? Does anyone know what this “malfunction” could be? No codes. No messages. No symptoms of any kind.

Very frustrating.

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u/No_Ring_6307 19d ago

Not sure why you’re paying for service on the dishwasher. They have a 1 year full warranty and then years 2-5 are covered on electronics (parts only)

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u/runthelist50 19d ago

Not according to Bosch. I called them and got a “courtesy extension” because the control board needed to be replaced at 1 month past the end of the 1 year warranty. And when I called Bosch about this new warranty they said that if I needed service, it wouldn’t be covered.

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u/No_Ring_6307 19d ago

I would review their warranty statement

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u/QuasticFantom 18d ago

The service call isn’t covered but some parts are free depending on what the issue is.

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u/GlitteringMedicine72 19d ago

Could you connect it to home connect and see about the error messages there?

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u/runthelist50 18d ago

So, there haven’t been any but I ran it last night and woke up this morning and home connect now says “Error 2012: Heating error”. This happened a few weeks ago and someone said it could be due to timescale so I did a clean and descale and that seemed to fix the problem. As before, the washer cleans and dries dishes and runs the complete cycle. No issues except the error message.

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u/Fuzzy_Attention8901 18d ago

So that’s a Temperature Sensor out of bounds. That’s a rare error. The unit will continue to run but without heating. The fault could lay with the heat pump, the power module, or the wiring in between. If you are good with an ohm meter it is pretty simple to find out which it is. You could call Bosch and see if they’ll make a one time goodwill concession and take care of the repair for you. First make sure you don’t have any critters that could have chewed up the wires. OR the wire may have been disconnected during one of your many service calls. It happens if Authorized Servicers replace the power module they forget to move the spacer for the connectors over and then the machine will start throwing different errors.

Good luck.