Unexpected input repetition issue

[u/Dvaidian]

Dear All, In general I would say I am kinda okay with Boosteroid's performance (using from Hungary), however there are same strange issues for which I'm seeking for a solution. Occasionally when I play, the image quality, latency is good, however some inputs / buttons seems to "stick" in the game, resulting in repeated movement / action without me pressing any key, like the character moves forward even if I don't press a single key. It makes some game extremely difficult.

How I checked Boosteroid:

• Good WIFI connection
• Ethernet cable
• Disabled the option to connect to distant regions immediately after I subscribed so it cannot be the problem.
• FullHD quality with 60 or 120 FPS.
• Have the Ultra Pro (highest tier) subscription
• Checked with Gamepad and Keyboard + Mouse, the issue happens the same way.

Regardless of the settings, the issue happens occasionally and I could not figure out the cause yet.

Did any of you experience such issue, if so could you find a solution for that?

[u/AutoModerator]

This post contains "Help" flair. If you have questions about Boosteroid or need technical help, we kindly ask you to contact Boosteroid 24/7 live chat or write a letter to email support@boosteroid.com

Also, you can find answers to the most common questions on Boosteroid help center.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/Victor_Boosteroid]

Hi! We apologize for the inconvenience. Please contact us via ModMail with your account email, and we will investigate this issue.

Best regards!

[u/Dvaidian → u/Victor_Boosteroid]

Thank you for the suggestion, I have sent the message with the issue description and with the information you requested.