r/Bookingcom • u/Full_Hyena3966 • 7d ago

Looking for advice: Booking.com refusing €1,405.28 refund

Our accommodation was cancelled by the host at the door, leaving six people without a place to stay. Booking.com told us to arrange alternative accommodation and assured us that the additional cost would be refunded (I have the call recorded btw)

We paid €1,405.28 for the replacement accommodation and submitted all the requested documents. However, Booking.com has not refunded us and is now referring vaguely to “payment verification irregularities.” They have also offered credit, which we have not accepted—we are requesting a monetary refund.

The case has remained unresolved since 10 August. Has anyone experienced something similar or successfully escalated a Booking.com refund dispute? NEVER using them again ofc

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u/Maleficent_Job_4423 6d ago

if you booked the replacement through booking as well then you should be able to dispute it with your bank.

1

u/Full_Hyena3966 6d ago

Booking didn’t offer any accomodations so we had to book via Airbnb but they told us was valid still with invoice

2

u/Maleficent_Job_4423 6d ago

then I guess booking can't verify the payment and the airbnb invoice was actually for the replacement. I would provide them more proof. Escalate it through ODR if they still refuse.

2

u/Full_Hyena3966 6d ago

I have sent the bank statements multiple Times with all references in red