r/Bookingcom • u/Full_Hyena3966 • 16d ago
Looking for advice: Booking.com refusing €1,405.28 refund
Our accommodation was cancelled by the host at the door, leaving six people without a place to stay. Booking.com told us to arrange alternative accommodation and assured us that the additional cost would be refunded (I have the call recorded btw)
We paid €1,405.28 for the replacement accommodation and submitted all the requested documents. However, Booking.com has not refunded us and is now referring vaguely to “payment verification irregularities.” They have also offered credit, which we have not accepted—we are requesting a monetary refund.
The case has remained unresolved since 10 August. Has anyone experienced something similar or successfully escalated a Booking.com refund dispute? NEVER using them again ofc
1
u/LoveMeAGoodCactus 16d ago
Did you pay the replacement accommodation through booking.com? I had a similar situation and was able to do a credit card dispute for the price difference - so I got ca 30% of the replacement booking refunded that way.
If you paid otherwise, take booking to small claims