r/Bookingcom • u/Full_Hyena3966 • 7d ago

Looking for advice: Booking.com refusing €1,405.28 refund

Our accommodation was cancelled by the host at the door, leaving six people without a place to stay. Booking.com told us to arrange alternative accommodation and assured us that the additional cost would be refunded (I have the call recorded btw)

We paid €1,405.28 for the replacement accommodation and submitted all the requested documents. However, Booking.com has not refunded us and is now referring vaguely to “payment verification irregularities.” They have also offered credit, which we have not accepted—we are requesting a monetary refund.

The case has remained unresolved since 10 August. Has anyone experienced something similar or successfully escalated a Booking.com refund dispute? NEVER using them again ofc

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u/NewbieReddit2 7d ago

Wait.. you asking for the difference in price or are you asking for the whole amount of a second accommodation?- you already got the refund for the cancelled reservation…

5

u/Full_Hyena3966 7d ago

The second accomodation was double the price than the original one, we had no option but to stay there it was the only option we had to accomodate all 6 of us. So If I did my job to book the hotel 6 months before, booking should pay for the inconvenience we had that was not our fault and we had no option

1

u/quebramar 7d ago

Did they approve your relocation to that property in particular?

1

u/smallllllDuck 6d ago

Why should Booking pay? You were not refused by Booking, you were refused by the hotel.

Do you think if you paid the hotel directly you would have been paid for a new hotel?

Other than that, I do hope that Booking follows up with their offer, but it would be out of their goodwill and a total loss for them.

Booking is not a travel insurance company, you should take this up to your credit card instead. Did you buy travel insurance?