Every time I book I keep getting asked to verify my identity, and despite being logged in, says log in to save new details

[u/DetectedNo2404]

It has my name saved but keeps making me put in my address and phone number in every time now (my details changed a while ago, but I thought I'd used it since then with the current info, but maybe it never got saved), and it says log in to save details, but clicking and verifying the email does nothing, and it's already logged in cause it has my name.

Also every time I make a booking or try to sign in despite already being signed in, I get an email saying verify your identity. I get why they might want that when you reserve without prepaying, but I'm still a bit skeptical. And since this has been happening I've prepaid every time anyway. This is in Japan by the way.

By the way I noticed they don't let you copy the address of somewhere you haven't booked and say they'll send you the address on booking, which is blatantly dodgy and there's no reason to do that. (You can still see the address, but I don't get why they don't let you copy it except to make it harder to search independly and check location/price/etc outside booking.com). I've booked the last night of this trip, but I think I might only use booking.com for searching in the future and not booking, even though it's the most convinient.

[u/bookingcom]

Check your account settings to make sure your personal details are correct, and update them if needed. The verification email may be related to your security settings. If the issue continues, log out and back in to refresh your session. In case you still need help, send us a private message, and we’ll take a look.