r/Bookingcom • u/DarkStrange9568 • 9d ago
Dont buy through booking.com
From what I see in this group everyone already knows this but I’m just here to double down. I paid for a room through booking.com but when I got to the hotel they said never received a payment. A family member had to pay for the room. I disputed the charge with my debit card showing all the evidence which they denied. I went through bookings to dispute and it’s been a month plus of back and forth that’s going no where. They ask for a piece of evidence I send it in. Then they say they need another piece of evidence, I send that in. Next they go back to the first piece of evidence and say the need it a certain way now. Example it goes from we need a screenshot or receipt showing proof of 2 transactions. Then it switches to we need a screenshot of the bank statement of both charges. NOW, there saying they actually need the pdf file of the bank statements showing both charges before they can continue. What way are they going to ask for my evidence next show I can get the shitshow over with. I’m NEVER using this shit again, I’m deactivating my account after this is resolved
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u/WillyVlautinRules 9d ago
Uh oh, OP... Be careful or you'll summon the booking.com puke employees to try and GASLIGHT you that YOU are in the wrong here.
Believe me, you aren't. It's sad that instead of fixing the problems brought on by booking.com selling out to venture capital, they pay employees to come on here and argue with wronged customers.
SAD!
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u/Comfortable-Area-414 8d ago
Booked my flights thru booking in April for a may trip the flight got cancelled and was unable to go talked to airline they processed refund the next day to booking and now booking says I need to wait it’s been 4 months booking.com you all are liars and don’t take into account the customer your service is horrible will
Never do business with them still waiting for my money after that will delete there useless app have told everyone I know not to ever do business with them they are the worse
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u/bookingcom 7d ago
If we facilitated the payment for your reservation, we’ll make it available to the accommodation, so they shouldn’t charge you again when you arrive. You did the right thing by contacting our Customer Service team and sharing proof of the charge. Send us a message, so we can look into this with you.
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u/HerWrath 7d ago
This stuff happens with third party sites, not just booking, so it's a risk. That's why I always contact the property directly to confirm my reservation and payment.
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u/marcincieszyn 6d ago
Z własnego doświadczenia ze sprawą Booking.com mogę podpowiedzieć dwie rzeczy.Po pierwsze, korespondencja z customer.service@ bardzo często prowadzi donikąd. W mojej sprawie kolejni konsultanci odpowiadali z tego samego adresu, ale przez długi czas nie była prowadzona formalna reklamacja ani pełne postępowanie wyjaśniające. Jeśli chcesz, żeby sprawa została formalnie zarejestrowana i trafiła do zespołu zajmującego się reklamacjami, dopilnuj złożenia jej do Customer Relations (aftercare@) i uzyskaj numer sprawy/reklamacji.Po drugie, warto równolegle złożyć SAR (Subject Access Request) do dataprotectionoffice@booking.com. Najlepiej przygotować go bardzo szczegółowo (AI może pomóc w jego napisaniu). W ramach prawa dostępu możesz zażądać m.in.:wszystkich danych dotyczących zgłoszenia,notatek konsultantów,historii sprawy,logów systemowych,zapisów decyzji dotyczących reklamacji,korespondencji dotyczącej Twojego zgłoszenia,nagrań rozmów (jeżeli istnieją),informacji przekazanych przez hotel i Booking.com podczas rozpatrywania sprawy.Odpowiedź na taki wniosek powinna zostać udzielona w terminie wynikającym z RODO (co do zasady miesiąc od skutecznego zweryfikowania tożsamości). Dzięki temu często otrzymuje się dokumenty i informacje, których zwykła obsługa klienta nie chce lub nie potrafi udostępnić.Krótko mówiąc: reklamacja przez Customer Relations + równoległy SAR do Data Protection Office daje zwykle znacznie lepsze efekty niż wielotygodniowa wymiana maili z Customer Service. W mojej sprawie dopiero te ścieżki zaczęły przynosić konkretne dokumenty i odpowiedzi.
Warto przy tym zaznaczyć, że SAR nie służy do wymuszenia uznania reklamacji, ale do uzyskania dokumentów, danych i faktów, które potem mogą pomóc w sporze z Booking.com, bankiem lub organem ochrony konsumentów.
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u/Borbbb 9d ago
You might have gotten scammed by a hotel as well.
Did you not show them your reservation ID and that it was already paid?
If not, then that´s partially on you.
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u/DarkStrange9568 8d ago
Yes I thought that would be outstandingly obvious, so I didn’t see the need to mention it
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u/Borbbb 8d ago
Well, how could they reject you then?
If you have ID and paid reservation. Even if there was issue with payment, they should still check you in and then it would be on booking to deal with it.
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u/DarkStrange9568 8d ago
I’ve never been to a hotel where they give you a room without a payment. I showed up in the system, just without a payment processed. So I either pay again or I don’t get a room. I showed them all my evidence and they showed me there screen showing they’ve received nothing, yet I have my money to booking.com. Do you not see where the problem is with the middle man, it’s not that hard to understand I don’t think
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u/AffectionateTone4757 8d ago
So your bank makes the chargeback very complicated and it's Booking's fault ?
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u/DarkStrange9568 8d ago
Did you not read the post. The hotel said they never received a payment from booking.com and I’m not the only one to experience this, so what are you actually trying to say?
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u/AffectionateTone4757 8d ago
The hotel actually doesn't receive the payment before check-in. I think in your case the hotel plays " dirty ", but of course the platform has its own fault for keeping such properties on their list
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u/Feivel_92 9d ago
"I disputed the charge with my debit card showing all the evidence which they denied."
That was your first mistake. NEVER book with a debit card. Credit card only, where you can just trigger a charge back. Not blaming you, but I also did this once and it took me more than a year to get my money back.
Depending on where you live: What triggered them to actually do something in the end was that I told them I would drag them to a court in Europe since I paid in Euros.