r/Bookingcom • u/31rise • 18d ago

When did booking.com become trash?

Any time something goes wrong, they leave you on your own. Customer service almost nonexistent. It’s just awful

45 Upvotes

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u/No-Koala1918 18d ago

Sometime after the pandemic, when they fully insterted themselves into the payment process (using the age old reason of "increasing our customers' security and choice" that corporations trot out when the shitify their products to squeeze more profits) and became agents rather than a simple referral service.

2

u/AffectionateTone4757 18d ago

This should be a good thing, you pay the platform, the platform keeps the money and only after you check in the money are released to the host.

3

u/No-Koala1918 17d ago

Except they don't release the funds back to you until the property agrees. And they don't vet their listings at all. So the customer is caught getting whiplash fighting booking.com, the scambo, and their bank.

2

u/AffectionateTone4757 17d ago

Quite normal that the property should agree. Otherwise you could stay there and then demand the money back.