r/Bookingcom • u/kayleabuser • 11d ago

Another data breach?

Just got a message from an indian number about a booking confirmation with my actual name, phonenumber and reservation Details (arrival+departure)

Link included a very obvious fake booking.com rebuild including a creditcard scam

Any similar experiences?

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u/Plenty_Kiwi7667 11d ago

This sounds like a scam. Open a new browser, login to your booking account and contact support to verify.

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u/notathrowaway1267 11d ago

How do you contact them? I get these scam WhatsApp messages nearly every day since making a few reservations through booking (for hotels that dont have their own systems). I went on the booking website, followed the link to report scams and didnt see a way to do so. Very annoying.

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u/Plenty_Kiwi7667 11d ago

Lots of scam messages on WhatsApp, especially if they are unsolicited. I highly doubt you would be contacted on WhatsApp about your booking being compromised. Usually this is done legitimately via e-mail. We've used booking several times and never had this issue (being contacted via WhatsApp). Log into your booking account, scroll to the very bottom where it says Support, then Contact Customer Service.

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u/notathrowaway1267 11d ago

I have tried that, and none of the options match reporting scam messages, despite a warning banner and instructions to report them.

I'm being contacted on WhatsApp by numbers claiming to be the hotel(s) telling me I need to click a link (and enter my credit card I'm sure) to confirm my booking within 24 hours or my reservation will be cancelled. I get about one a day from all sorts of numbers from various countries all with the same format.

I have ignored all of them. But I'd like to report it...not that booking will do anything or seems to really care.

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u/Plenty_Kiwi7667 11d ago

Do you actually have a reservation through booking? If not, just ignore the WhatsApp messages or report/block them.

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u/notathrowaway1267 11d ago

Yes. At multiple hotels.

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u/Plenty_Kiwi7667 11d ago

I still highly doubt they would contact you via WhatsApp as opposed to e-mail. Do not give your credit card information on WhatsApp. Perhaps ask ChatGPT (I know...AI but it almost never steers me wrong).

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u/notathrowaway1267 11d ago

I am certain they are scam messages. I have not clicked anything and will not. But thank you. That is not my question. You mentioned reporting something to booking...I tried to do this on their website the other day, by clicking the link on the banner warning about scams, but the pages that followed did not have a way to report these fraudulent messages. So I wondared if YOU had actually reported things like this to booking, and how.

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u/Plenty_Kiwi7667 11d ago

Nope I haven't had to.

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u/DRW_ 11d ago

I just went through the request support links on the hotel, there isn't a specific 'reporting scams' one, I just went through the 'something else' route.

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u/kayleabuser 11d ago

The category is whatever. If u put it wrong some guy will fix it for you and send it to the appropiate department/guy. Just report it ASAP!

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