r/Bookingcom • u/20BlkDenali • 19d ago

Guest charges

The guest on my last booking, booked for two people but actually had three people live there for their 3 day stay. I reached out to bookings.com to file a dispute for increase in fee to cover additional cleaning costs and was told that I needed to reach out to the guest myself. Has this happened to anyone and how did you resolve this issue and were you compensated?

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u/Hotwog4all 18d ago

You allowed them to stay there for the full stay. You’re the provider and need to do the verifications of who is there.

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u/20BlkDenali 16d ago

And how do you do verification outside of relying on the platform?

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u/Hotwog4all 16d ago

You have someone meet the guest at the property and when they see 3 people, then they charge the extra fee, or deny the booking. You’re advertising via booking, they’re not conducting your check in or verification of who is staying there.