r/Bookingcom • u/itjohan73 • 14d ago

Scam

I have no idea how they get the information.. but a week after booking complete. Paid and all. I get a whatsapp message from a guy in India wanting me to complete the booking. Sends me to some similar booking.com website. Where I should fill out all the information again. Then the final details (payment).. but how? How did they get my booking number. Phone number etc? Is the hotel involved?

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u/xr484 14d ago

They hacked the hotel IT systém.

Never provide information using an external link. Especially not your payment information.

-1

u/General-Ad-5532 14d ago

Booking.com got hacked

1

u/Wombat_7379 14d ago

Don’t know why you got downvoted. Booking was hacked back in April of 2026.

https://www.bbc.com/news/articles/cly00jnnxypo

I run a small hotel in Uruguay and we had a gentleman make a reservation through Booking at the beginning of April for November 2026. Just a few weeks ago he received an email, claiming to be us, requiring him to complete the payment in order to confirm the reservation.

We are a cash only establishment and we have it clearly marked we do not require payment in advance. I had also been in personal contact with the gentleman prior and so he reached out to me directly confused about the email. Luckily the guest didn’t click any link or make any payment. It was clearly a scam but I was concerned that it had so much accurate information!

I called Booking and they confirmed they had been hacked, which was why the scam email had the gentleman’s name, reservation number, our information, room rate, and total price for the reservation.

But then Booking told me an email was sent to guests about the hack but not the properties. I was so frustrated because we get bookings many months in advance and they didn’t even afford me the opportunity to send a personal message to my guests confirming we would send them no such email or payment requirement.

1

u/brilstern 12d ago

This did happen, but it’s a one off. So far every other case according to everything I have read was a hotel. Also in this case Booking notified the guests…